Cancellation Policy

This Cancellation Policy forms part of the Terms & Conditions of [LEGAL ENTITY NAME] ("AG Luxury Mobility"). It explains how deposits, refunds, and cancellations are handled.

Summary

Standard Reservations

• Cancellations made 24 hours or more before the scheduled pickup time are fully refunded.
• Cancellations made within 24 hours of pickup may forfeit the deposit (if one was collected).
• No-shows at the pickup location are treated as a cancellation within 24 hours.

Large Bookings

Large bookings (multi-vehicle, full-day charter, or special-event fleet package) require a 50% non-refundable deposit to secure the reservation.

• The deposit reserves the vehicles and chauffeurs for your time window.
• The deposit is non-refundable, including for cancellations made more than 24 hours in advance.
• In cases of force majeure (severe weather, declared emergency), we will work with you to reschedule the booking; the deposit may be applied to the new date.

Flight Delays & No-Fault Changes

For airport pickups, we track your flight in real time. If your flight is delayed, your chauffeur will adjust the pickup time accordingly at no additional charge — this is not treated as a cancellation. Genuine driver-side inability to perform the service (vehicle breakdown, etc.) results in a full refund or, at your option, an equivalent substitute vehicle.

How to Cancel

To cancel a reservation, contact us as early as possible via WhatsApp or phone so the cancellation is logged before the 24-hour threshold.